Cancellations and Refunds
Cancellations and Refunds Policy
Order Cancellation
Before Shipping: You may cancel your order before it has been shipped. Please contact us immediately at clayandcoind@gmail.com with your order number.
After Shipping: Once an order has been shipped, it cannot be cancelled. However, you may return it as per our return policy.
Returns
We accept returns within 7 days of delivery for products that are:
- Damaged or defective
- Incorrect items received
- Significantly different from the description
To initiate a return, please contact us with your order number and photos of the product (if damaged/defective).
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be credited to the original payment method.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or customization reasons. These will be clearly marked on the product page.
Shipping Costs
Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
For any questions regarding cancellations or refunds, please email us at clayandcoind@gmail.com